lovingoshop.com is owned and operated by SARL B2X.
The following General Terms and Conditions of Sale apply unconditionally to all sales concluded between the online shop www.lovingoshop.com owned by the company SARL B2X, hereinafter referred to as “LOVINGO” or “WE” and the buyer hereinafter referred to as “YOU” or “THE CUSTOMER” wishing to make a purchase of products on www.lovingoshop.com, hereinafter referred to as “THE WEBSITE” or “LOVINGOSHOP.COM”, for the purchase of goods, hereinafter referred to as “the products” or “the purchases”, to be delivered to Metropolitan France and the French Islands. These do not affect your legal rights.
Definition :
Customer: natural person making a purchase on the lovingshop.com (en?) website for his/her personal use (ie: non professional).
Order : sales contract concluded between the Customer and SARL B2X via the Lovingo.fr website
Email : message transmitted electronically to the customer by the use of the domain @lovingoshop.com or @lovingo.fr, any message transmitted electronically not containing this domain is not sent by the Lovingo.fr teams. The Customer must not respond under any circumstances to such a message if it claims to come from the Lovingo.fr teams.
Art.1 – Preamble object of the GTC – GCU
Art.2 – Designation of the seller
Art.3 – Consumer information on the products
Art.4 – Prices
Art.5 – Order
Art.6 – Contract
Art.7 – Secure payment
Art.8 – Shipping & Delivery
Art.9 – Return policy
Art.10 – Condition of products
Art.11 – Data privacy
Art.12 – Intellectual property rights
Art.13- Applicable law
Art.14 – Mediation
Art.1 – Preamble – purpose of the GTC
The GTC are applicable exclusively to the online sale of Lovingo products on the lovingoshop.com website, which is freely accessible to all Internet users.
The Lovingo Shop is subject to the present general terms and conditions of sale. Consequently, placing an order on our site implies the Customer’s full and unreserved acceptance of the general sales conditions described below. The customer can print them by following the instructions of his internet browser.
For any additional information, the customer can contact our e-shop Customer Service at the following address: contact @ lovingoshop.com. The Lovingo website is reserved for consumers. The purchase of product(s) by a professional with a view to resale is prohibited.
Modification of the GTC
To ensure that the information presented on the Lovingoshop.com website is as up-to-date as possible, we reserve the right to correct the content at any time, without prior notice. If ever a condition should be missing, it will be considered to be governed by the French customs and laws in force concerning distance selling.
Art.2 – Designation of the seller
Mandatory information
Lovingoshop.com on behalf of the company B2X with a capital of : 10 000 euros
Sign: Lovingo
TVA FR : FR905 335 262 16
Telephone number: +33(7) 71 22 36 56
whose registered office is located at 238 boulevard Charles de Gaulle 37540 SAINT CYR SUR LOIRE
RCS of TOURS, SIRET number: 533 526 216
APE code: NAF 4719B
Contact: contact@lovingoshop.com
Art.3 – Consumer information on the products
In accordance with articles L 111-1 and L 113-3 of the consumer code, the essential characteristics and prices of our products sold electronically are available on the Lovingoshop.com website.
In addition, the customer receives the information provided for in articles L 121-18 and L 121-19 of the consumer code, before and after the conclusion of the sale and in particular by the present general conditions of sale which he declares to have read before validating his order and to which he has access from the Lovingoshop.com website.
3.1 Characteristics
The products offered for sale presented in the catalogue published on the site are each the subject of an optional but recommended description (established by the supplier or accessible on the manufacturer’s site by a link found on its logo) mentioning their essential characteristics within the meaning of Article L. 111-1 of the Consumer Code.
The photographs illustrating the products do not constitute a contractual document. The product and in particular its colour may vary according to the display quality of the Customer’s screen.
Instructions for use
The instructions for use of the products are provided by our suppliers. It is possible that a product does not have instructions for use, in which case you can contact us by e-mail at contact@lovingoshop.com to obtain further information.
Compliance
The products comply with the regulations in force relating to the safety and health of persons, the fairness of commercial transactions and consumer protection at the time they are placed on the market (text reproducing C. consom. L. 411-1, formerly C. consom. L. 212-1).
For products offered for sale in a foreign country that is a member of the European Union
The products comply with the requirements of French law in force at the time they are placed on the market.
Stocks
Products are offered and delivered within the limits of available stocks.
In the event of unavailability of the product ordered, the seller shall immediately inform the buyer and may offer him a product of equivalent quality and price or, failing that, a voucher for the amount of the order to be used for any future order.
Art.4 – Prices
The sale prices, in accordance with Article L. 112-1 of the Consumer Code (formerly C. consom., art. L. 113-13), are indicated, for each of the products listed in the electronic catalogue, in euros including all taxes, excluding delivery and transport costs mentioned before validation of the order and invoiced in addition.
The total amount due by the consumer is indicated on the order confirmation page.
The selling price of the product is that in force on the day of the order.
The selling price of the products does not include the shipping costs which are charged in addition to the price.
In the event of a price promotion, the professional seller undertakes to apply the promotional price to any order placed during the period of the promotion.
Changes
We reserve the right to change prices and product descriptions in the event of an increase in charges, and in the event of a typographical or typing error.
Despite our vigilance, it is possible that pricing errors may occur on our site. If orders have been placed at obviously incorrect prices as a result of an error, the orders will be cancelled, even if they had been validated by our services.
Art.5 – Order
The products offered for sale on the Lovingoshop.com website are available while stocks last. If one or more ordered items are no longer available, the customer will be informed by e-mail as soon as possible.
The customer will consequently receive the remainder of his order unless he expresses the desire to cancel the entire order. In this case, the customer must inform us of his decision within 48 hours following the e-mail informing him of the missing item.
All orders placed on the Site are paid for exclusively online using bank cards accepted by the third-party payment provider Stripe.com.
Your order is only taken into account after final validation of your payment by the GIE carte bancaire and the third-party payment provider Stripe.com.
In the event of fraudulent use of your bank card, you are invited to contact our customer service department (contact @ lovingoshop.com). The final validation of the order takes place after validation of the payment.
After placing your order, we will send you an e-mail (contact @ lovingoshop.com) confirming the registration of your order and the validation of your payment.
Orders are placed after registering via the lovingoshop.com registration form.
During the registration process, the customer chooses a username and password with which to log in to the website after registration. The customer is responsible for choosing a sufficiently secure password.
This login information is kept strictly confidential by the customer.
In the event of loss of the password or login, the client will have access to the form for creating a new login or password.
B2X SARL cannot be held responsible for the fraudulent use of the client’s identifiers if the client is at fault in keeping the identifiers. B2X SARL reserves the right to refuse to reimburse a transaction carried out on its site if the client is unable to prove misuse of his account. The latter may contact his banking establishment to obtain reimbursement for the purchase made without his consent.
If the customer suspects unauthorised use of his customer account, he must inform the Lovingo site as soon as possible, so that we can take the appropriate measures.
Ordering stage:
To place an order, the consumer, after having filled his virtual basket by indicating the selected products and the desired quantities, then clicks on the “Order” button and provides the information relating to delivery and payment method.
Before clicking on the “Confirm order” button, the consumer has the possibility to check the details of his order and its total price and to go back to the previous pages to correct any errors or possibly modify his order.
The sales contract is formed by clicking on the “Confirm order” button. By doing so, the customer agrees to the listed order conditions and unconditionally submits to the GTC.
An email acknowledging receipt of the order and payment is sent by the seller as soon as possible.
The bank account will be debited after confirmation of your order by e-mail. This debit will be made according to a standard interbank payment period.
Modification of the order
Any modification of the order by the consumer after confirmation of the order is subject to acceptance by B2X Ltd.
B2X SARL reserves the right to make changes to the product ordered as a result of technical developments in accordance with Article R. 212-4 of the French Consumer Code (formerly C. consom., art. R. 212-4, V).
Validation of the order
The professional seller reserves the right to refuse any order for legitimate reasons and more particularly if the quantities of products ordered are abnormally high for buyers who are consumers.
Article 6- Contract
Conclusion
The sales contract is formed when the consumer sends the confirmation of his order.
. Archiving and proof
The archiving of communications, order forms and invoices is carried out on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with Article 1360 of the Civil Code (former C. civ., art. 1348). These communications, order forms and invoices may be produced as proof of the contract.
Resolution
The order may be cancelled by the buyer by registered letter with acknowledgement of receipt or by a written document on another durable medium in the event of:- delivery of a product that does not comply with the declared characteristics of the product
– delivery beyond the deadline set out in the order form or, in the absence of such a deadline, within thirty days of the conclusion of the contract, after the seller has been requested, in the same way and without result, to make the delivery within a reasonable additional period;
– a price increase that is not justified by a technical modification of the product imposed by the public authorities.
In all these cases, the buyer can demand the reimbursement of the deposit paid plus interest calculated at the legal rate from the date of collection of the deposit.
The order may be cancelled by the seller in the event of :
– refusal by the buyer to take delivery ;
– non-payment of the price (or the balance of the price) at the time of delivery.
In all these cases, the deposit paid at the time of the order shall be retained by the seller as compensation.
Art.7 – Secure payment
The payment of the customer’s purchases is made by credit card. Payment is made through a secure electronic payment service provided by the third party payment service Stripe.com.
In accordance with the provisions of Article L 132-2 of the Monetary and Financial Code, the commitment to pay by means of a payment card is irrevocable. By communicating his/her credit card number and the above-mentioned information, the customer authorises Lovingoshop.com to instruct the customer’s bank to debit his/her account for the total amount including VAT of his/her order (delivery charges included). The amount debited to the Customer’s credit card will correspond to the total price of the Products shipped to the Customer’s delivery address, plus, if applicable, a fixed amount for participation in the preparation and delivery costs.
Art.8 – Shipping & Delivery
The delivery costs payable by the Customer are calculated automatically on a flat-rate basis according to the value and delivery address of each order and include postage and packaging.
The amount of the delivery costs is indicated in the order basket, in the order summary and on the invoice.
Delivery costs are offered with La Poste for Metropolitan France from 59 euros of purchase.
The Products can only be delivered to the delivery address that the Customer has indicated during the ordering process.
The Products are delivered within an average of two to seven working days (for Metropolitan France), and two to ten days for international deliveries, from the date of validation of the Order by Lovingoshop.com, depending on the geographical area and the chosen mode of transport. All the announced delivery times are calculated in working days, i.e. excluding weekends and public holidays. Orders validated by the Customer on Friday afternoon, Saturday or Sunday are processed and, if necessary, validated by Lovingoshop.com the following working day.
When a parcel leaves the Lovingoshop.com warehouse to be delivered to the address indicated by the customer at the time of ordering, the latter receives an electronic confirmation of shipment from Lovingoshop.com indicating the tracking number of the parcel.
Your package is prepared by us and does not show any particular sign to ensure maximum discretion.
In accordance with the provisions of article L.114-1 of the Consumer Code, for orders of more than 500.00 Euros, the Customer may cancel the order by registered letter with acknowledgement of receipt addressed to Lovingoshop.com in the event of exceeding the announced delivery date by more than seven days and not due to a case of Force Majeure as defined by article 1218 of the Civil Code.
Exceeding a delivery date shall not give rise to any damages or interest or withholding of any kind, nor to cancellation of orders in progress when this exceeding of the delivery date is due either to the Customer’s fault, or to the unforeseeable and insurmountable fault of a third party to the contract, or to a case of Force Majeure as defined in Article 13.2.
In the event of a prolonged delay after the dispatch confirmation email has been sent, the buyer must report this delay to Lovingoshop.com within a maximum of fifteen days to the Customer Service by email at the following address: contact @ lovingoshop.com.
Art.9 – Return policy
In accordance with articles L 121-20 and following of the consumer code, the customer benefits from a cooling-off period of fourteen clear days from delivery to reconsider his decision and return the ordered article without having to justify his reasons or pay any penalties except for the return costs which will remain at his expense.
Once the return request has been validated by our services, the articles must be returned in their original packaging with the “Lovingo hygiene guarantee” sticker intact, complete, labelled, new, unworn, unused, unwashed, uncreased, and accompanied by a copy of the delivery note and the return form available from the e-boutique Customer Relations Department at the address available here. The form must be carefully filled in and sent to the address indicated.
All returns must at least be accompanied by a copy of the corresponding delivery note, the email exchanges with the Customer Service Department validating the return and the order number.
Returned items that do not meet at least one of the conditions listed above (return in their original packaging, complete, labelled, new, unworn, unused, unwashed above) or that are damaged, deteriorated or soiled by the customer will not be refunded.
Wild” returns that are not accompanied by the form validated by our services cannot be processed: the products will then be destroyed or sent back at your expense.
The costs and risks of return are always at the customer’s expense. The customer is therefore strongly encouraged to return the parcel by any means that provides proof of its dispatch and gives it a definite date (registered mail with acknowledgement of receipt, colissimo, etc.).
Once the goods have been received, checked and accepted by our services, the reimbursement of the returned items at the invoiced price will be made by crediting the customer’s bank account corresponding to the bank card used for payment as soon as possible and at the latest within 30 days following the receipt by Lovingoshop.com of the returned items.
In the event of a proven product defect, the return procedure will be the same as for a change of mind by the customer, but the return may be requested to be paid for. In this case also the return form validated by our services will be obligatory and attached to the parcel.
For any other information, complaint or question relating to the conditions of mail order sales set up by Lovingoshop.com or to the articles themselves, the customers must contact the Lovingoshop.com e-boutique Customer Relations Department, by email at contact @ lovingoshop.com, recalling in both cases the reference and date of the order.
Parcel returned by the Carrier
If a parcel sent by us to your attention returns to us for the following reasons:
NPAI: Does not live at the address indicated NR: Not claimed
Or if the parcel sent by us to your attention comes back for “PACKAGES REFUSED”. Our services will contact you by email or telephone to inform you of the situation and to plan a return.
In case of a return request, you will be asked to confirm the delivery address and our customer service reserves the right to ask you to contribute to the postage costs of the new shipment.
No items purchased elsewhere than on the Lovingosop.com website can be returned to the After Sales Service. In case of request for reimbursement of the goods, the shipping costs cannot be reimbursed.
In case of return of your parcel to our services and without any answer from you within two weeks following the reception of the parcel by our services, the refund will be made.
Art.10 – Condition of the products
Receipt of the order
It is the Customer’s responsibility to check the condition of the Products upon receipt.
If the delivered Product is damaged, the Customer is advised to indicate precisely any reservation on the delivery receipt, excluding any reservation of principle such as “subject to unpacking”.
It is then up to the Customer to notify the carrier of any reservations by registered mail with acknowledgement of receipt, at the latest within three (3) working days following receipt of the Product. In the absence of a complaint within this period, no complaint to the carrier will be admissible (article L.133-3 of the French Commercial Code).
. Product conformity
The Customer will send to Lovingoshop.com a copy of the letter sent to the carrier, recalling the references on the delivery note, by e-mail, to the address available here: customer service.
Any defect of conformity must be notified by the Customer to Lovingoshop.com, by e-mail with photographs to contact @ lovingoshop.com, within fifteen days from the date of receipt of the Products. Lovingoshop.com will then ask the Customer to return the non-conforming products for a refund.
All returns must be accompanied by a copy of the corresponding invoice and the order number.
Unless there is a legitimate reason, any claim made after the expiry of the aforementioned time limit will be inadmissible and Lovingoshop.com’s responsibility will not be engaged in any way with regard to the conformity of the products delivered to the Customer.
On receipt, Lovingo will check the non-conformity of the returned Product.
If the returned Product proves to be in conformity with the order, Lovingo will return it to the Customer at the latter’s expense.
In case of confirmation by Lovingo of the non-conformity of the Product, Lovingo will proceed to the reimbursement of its price.
In case of return and reshipment for a proven lack of conformity, the return and shipping costs are at Lovingo’s expense.
The preceding provisions do not deprive the Customer of the right to exercise the action resulting from redhibitory defects such as it results from articles 1641 to 1649 of the Civil Code or any other action of a contractual or extra-contractual nature that is recognised by the law.
Art.11 – Personal data
The personal information communicated by the User through the Service is intended for the Lovingo Company.
The Company undertakes not to divulge or transmit information concerning the User to third parties, this information is kept and used by Lovingo in a strictly confidential manner.
You will find more information on our data privacy policy page, accessible by clicking on the “Data Privacy Policy” link located at the bottom of the page, on all pages of the Website.
Lovingo is committed to keeping your information secure and strictly confidential. Your personal data is only collected to communicate information relating to your access, your account or the transactions carried out as well as information and commercial offers from Lovingo. The user may object to receiving such offers by unsubscribing to the newsletter.
Art.12 – Intellectual property rights
The “Lovingo” brand, photos, illustrations, logos and slogans, drawings and models appearing on the site are and will remain the exclusive property of the company SARL B2X. Any total or partial reproduction, without the express prior agreement of the company SARL B2X, is strictly forbidden in application of articles L 335-2 and L 335-3 of the intellectual property code and constitutes an infringement and an offence.
Art.13 – Applicable law
These general terms and conditions of sale and the commercial relationship between the company SARL B2X and the client are governed by French law. Any dispute relating to the commercial relationship between SARL B2X and the client shall be subject to the jurisdiction of the French courts.
Art. 14 – Mediation
In the event of failure to submit a complaint to the consumer service or in the absence of a response from this service within two months, the consumer may submit the dispute relating to the order form or these terms and conditions opposing him/her to the professional vendor ____________ (complaint form on the site to be recalled) to a mediator ____________ (name and address of the mediator who may be an internal mediator in the company or the mediator of the professional federation of which the company is a member) who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
To submit a request for mediation, the consumer has a complaint form available on the ombudsman’s website.
The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
